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The CMM involves the following aspects:
International and regional organizations from both business and the public sector may apply for liaison
status to participate in developing a standard, or to be informed about the work. Such “organizations in
liaisons†are accepted through voting by the relevant ISO committee. They may comment on successive
drafts, propose new work items or even propose documents for “fast tracking†, but they have no voting
rights.
- Maturity Levels: It is a layered framework providing a progression to the discipline needed to
engage in continuous improvement (It is important to state here that an organization develops
the ability to assess the impact of a new practice, technology, or tool on their activity. Hence it
is not a matter of adopting these, rather it is a matter of determining how innovative efforts
influence existing practices. This really empowers projects, teams, and organizations by giving
them the foundation to support reasoned choice.)
- Key Process Areas: A Key Process Area (KPA) identifies a cluster of related activities that,
when performed collectively, achieve a set of goals considered important.
- Goals:The goals of a key process area summarize the states that must exist for that key process
area to have been implemented in an effective and lasting way. The extent to which the goals
have been accomplished is an indicator of how much capability the organization has
established at that maturity level. The goals signify the scope, boundaries, and intent of each
key process area.
- Common Features:Common features include practices that implement and institutionalize a
key process area. These five types of common features include: Commitment to Perform,
Ability to Perform, Activities Performed, Measurement and Analysis, and Verifying
Implementation.
- Key Practices:The key practices describe the elements of infrastructure and practice that
contribute most effectively to the implementation and institutionalization of the key process
areas.
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